This Privacy Policy applies to personal data of the following persons (jointly referred as "you"): Visitors: individuals who visit our Platform; Users: individuals who: (i) use, request or receive Services provided on our Platform; (ii) contact us through our website, Platform or by telephone; (iii) enter into our contests or competitions; or (iv) subscribe to our updates or blog; Your use (both as unregistered user and registered user) of the Platform is subject to the terms of this privacy policy ("Privacy Policy") and Our Terms and Conditions. By using the Platform, and/or by registering with us, you signify that you have carefully read, understood and agree to be bound by this Privacy Policy. If you disagree with any of the terms of or any part of this Privacy Policy, you must refrain from using the Platform. This Privacy Policy may be altered, edited, amended, modified, reviewed, revised or substituted by us at any time with or without prior notice and users are requested to read the Privacy Policy before using or accessing the Platform. Please check this page regularly to ensure you are familiar with the latest version of the Privacy Policy. This Privacy Policy explains how we collect, hold, process, transfer and use the Personal Data provided to us when using our Platform. This Privacy Policy forms an integral part of Our Terms and Conditions.
For the purpose of this Privacy Policy, the term your 'Personal Data' includes personal information that can be used to uniquely identify or contact a single person, which is collected by us to provide specific Services to you through the Platform. The Personal Data collected by the us inter include the following: Traffic Data. We tracks certain information about you when you visit the Platform. The information that is tracked includes information such as: (a) IP addresses; (b) domain servers; (c) types of computers system accessing the Platform; (d) types of web browsers used to access the Platform; (e) referring source which may have sent you to the Platform's URL; and (e) other information associated with the interaction of your browser and the Platform. Personal Information. In order for you to use certain features of the Platform (such as creating an account on the Platform), you would be required to register with us. You may need to provide certain personal information (such as your e-mail address, phone number, name, address, etc.,) and certain sensitive Personal Data or information (such as passwords, credit card details, debit card details and bank account information). Additionally, Drivers would be required to provide information such as the identification number and expiration date of the driving license, vehicle information and picture, vehicle insurance information, date of birth, any personal information related to the use of the services by the Platform etc. Transactional Data. All transactional data created during use of our Services such as geolocation, transaction information, app or website usage and device data, and communications data. Cookies Data. Please refer to our Cookie Policy, which can be obtained here. Web Analytics. We may use third party web analytics services to track and analyze your interaction with the Platform, such as page visits, options selected, mouse clicks, mouse movements, scrolling activity as well as any text that you choose to type into the Platform. We use this information to enhance your experience. We may also collect Personal Data through your entry into our competitions, contests, subscribing to our blog or updates, or sending us correspondence on our Platform or by telephone. If the collection and provision of certain Personal Data is mandatory, we will indicate as appropriate. If you do not provide us with the mandatory Personal Data or agree to this Privacy Policy, we will not be able to provide the access to the Platform or provide our Services to you. We only collect Personal Data that we reasonably need for use in connection with the purposes stated in this Privacy Policy. We do not collect Personal Data that is unnecessary or excessive.
The information collected by us through our Platform maybe used inter alia for the following purposes: to allow you to use our Services on the Platform and to carry out our obligations arising from any contracts between you and us. to allow you to undertake or initiate any transactions on the Platform for internal record keeping by us; to improve our Services; to improve your usage of the Platform, to manage your account, etc.; to process payments with respect to transactions initiated on the Platform; to respond to your comments, reviews and questions, provide customer support and better service; to communicate important notices or changes to the Services provided by us on the Platform, use of the Platform and the terms/policies which govern the relationship between you and us; for internal purposes of us such as enhancing security of the Platform, auditing, testing, troubleshooting, data analysis and research conducted either indirectly/directly by us; for promotion and marketing purposes by us; to track the order status, processing and delivery as applicable to you; for collating your feedback, providing offers, doing surveys and conducting research on our user base for usage and improvement of Services; any other purpose that helps to improve our services and benefit you. Personal Data collected by us may not be used for other purposes, unless: (a) you have expressly given your prescribed consent to the use for the relevant other purposes; (b) the purpose is directly related to the purpose for which the Personal Data was collected; or (c) we are permitted to use the Personal Data for other purposes arising from an exemption or otherwise in accordance with applicable law and regulation. Your Personal Data collected by us will not be sold, exchanged, shared, transferred or given to a third party for their direct marketing without your prior consent.
Your Personal Data will be stored on servers located within India. Our Services require that we share your Personal Data with other users. This includes: (a) sharing Users' or Agents' full name, telephone number, Personal Data contained in free text box voluntarily entered by a User, and pick up or drop off locations with Drivers after a delivery has been initiated for the purposes of completing a delivery; and (b) sharing the Driver's name, telephone number, driver profile information, vehicle information, vehicle picture and geolocation with Users or Agents after a delivery has been initiated for the purposes of completing a delivery; We may also share your Personal Data with our employees, officers, third party suppliers, business partners, data processors, auditors, legal advisors etc., for the purpose of fulfilling Services to you. We may disclose your Personal Data if required to do so by law or when we believe that such disclosure is appropriate to comply with law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose Personal Data to law enforcement offices, third party rights owners, or others in good faith belief that such disclosure is reasonably necessary to enforce Our Terms and Conditions or Privacy Policy; or protect the rights, property or personal safety of our users or the general public. We may need to disclose your information, to (i) protect and defend the rights or property of Ours, including to enforce our agreements, policies, and Terms and Conditions and; (ii) protect the personal safety of you, we, our members and employees, or any person, in an emergency; and (iii) protect us from incurring any legal liability. In such an event, we shall be under no obligation to specifically inform you or seek your approval or consent. Any content or Personal Data that you share or upload on any current or future publicly viewable portion of the Platform (on discussion boards, in messages and chat areas, etc.) will be publicly available, and can be viewed by others. If you provide a mobile phone number and/or e-mail address, we, or other parties registered on the Platform may call you or send you communications in relation to your use of the Platform or your any transaction initiated by you on the Platform. By accessing the Platform you signify that you have carefully read, understood and agree to be bound by and consent to the collection, use, transfer, retention, alteration, deletion of your information as provided in this Privacy Policy and/or the Terms and Conditions. While you have the option to refuse consent, you understand that we cannot provide the service to you unless you consent to this Privacy Policy and/or Terms and Conditions. You may withdraw consent given earlier through notice in writing provided that we would not be able to provide the service to you. Further, in case of such withdrawal, we will delete such personal information unless we are under an obligation under applicable law to retain the same. We will ensure third parties are under obligations of confidentiality and compliant with this Privacy Policy before we share your Personal Data with any third parties. Some persons to whom we transfer your Personal Data may be located outside India, in locations that may not have in place data protection laws that are substantially similar to India. Once we receive your Personal Data, we will use all reasonably practicable steps to ensure that your Personal Data is stored securely and protected by us and our data processors against unauthorized or accidental access, processing, erasure, loss or use. Your Personal Data will be kept confidential and secure except for the purposes and uses as set out in this Privacy Policy and will only be disclosed on a "need-to-know" basis. If we outsource and entrust your Personal Data with data processors, we will use contractual and other means to monitor the data processors' compliance with this Privacy Policy. Our security measures may include SSL certificate signing, TLS encryption and hashed password storage. You are responsible for keeping your Platform password confidential. We advise you that you must not share your Platform password with anyone. We do not assume any legal duty due to the leak of the password. The transmission of information through the internet is not completely secure. Although we adopt security measures to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to the Platform and any transmission is at your own risk.
We will keep your Personal Data for as long as your account registered with Our Platform is being accessed. If your account registered with our Platform has not been accessed over a period of three years or we have closed your account upon your request ("End Date"), your Personal Data will be retained by us for seven years after the End Date. We may retain your Personal Data for a longer period if it is necessary for us to do so to comply with our contractual or legal obligations, and you consented to our continued retention of it. At the end of the retention period, we will ensure that your Personal Data, all Platform related data and account-related information will be deleted. For any physical documents containing your Personal Data, the documents will be shredded or otherwise destroyed by means ensuring the confidential and secure destruction of the documents. We will ensure that our data processors retain your Personal Data only for as long as is necessary for the fulfilment of the purposes stated in this Privacy Policy. Our data processors will delete Personal Data held if Personal Data is no longer required for the purposes stated in this Privacy Policy unless any deletion is prohibited under law or it is in the public interest for the Personal Data to not be deleted.
You are entitled to request a copy of your personal data held by us under applicable law, unless we are exempted under applicable law from complying with a data access request. You are also entitled to have your data transferred to any other organisation in a machine-readable format. For such requests, please contact the Data Protection Officer through means specified in paragraph 13 of this Privacy Policy. We will establish tracking procedures to monitor the progress of compliance with data access requests. Unless exempted from doing so, we will provide a copy of the requested data within 40 days after receiving a data access request. If we are unable to provide the copy of the requested data within 40 days, then we will: Notify you before the expiry of the 40 day period; and Provide the copy of the requested data as soon as practicable thereafter. We may charge a fee for the direct and necessary costs incurred in complying with the data access request. This may include a time-spent charge for compliance (though the persons used will be appropriate for the corresponding task). Photocopying may be charged at INR2 per page. We will specify the fees to you as soon as practicable. In responding to your data access request, we will not disclose any Personal Data identifying any other individual unless that other individual consents or we can redact the document by omitting the names or other identifying particulars so that we do not disclose the identities of others. We must refuse to comply with a data access request for any reason including the following reasons. We are not supplied with information to be satisfied as to the identity of the person making the request or his authority; We cannot comply with the request without disclosing the Personal Data of a third party; Where compliance with the request is for the time being prohibited by applicable law; The request is not in writing in English; We are not supplied with information to enable us to locate the requested personal data; The request follows two or more similar requests, and it is unreasonable for us to comply with the request in the circumstances; Another party controls the use of the requested data in a way that prohibits us from complying with the request (in which case we must inform the applicant of the name and address of the other party); and We are permitted by law to refuse the request, or may rely on an exemption from doing so. If we refuse to comply with a data access request, we will give you written notice and provide reasons for refusal within 40 days from receiving the request. We will keep a record of the particulars of the reasons for refusal of a data access request for at least four years from the date of refusal.
You may request us to make necessary corrections in respect of any Personal Data that you consider inaccurate, after we have fulfilled a data access request from you. We will correct any inaccurate Personal Data notified in a data correction request without charge and within 40 days of receiving the request. We may refuse to correct the Personal Data if we believe the Personal Data is accurate or an expression of opinion or the proposed correction is inaccurate. We will inform you in writing of the refusal and the reasons for it. We will keep a record of the particulars of the reasons for refusal of a data correction request for at least four years from the date of refusal. Deletion of your personal data We respect your right to data deletion. You may request your data by: Requesting your account to be closed as explained in "Retention of Personal Data" Withdrawing your consent to this Privacy Policy as explained in "Security and Sharing of Personal Data" Contacting our DPO at https://gogenericpharma.com We will respond to your request as soon as possible after reasonable and necessary identity verification procedures.
You agree that this Privacy Policy and any security measures that we may take to secure Personal Information (as defined under the Information Technology Act and the rules made thereunder) or Sensitive Personal Data or Information (as defined under the Information Technology Act and the rules made thereunder) on the Platform constitutes reasonable security practices and procedures under section 43A of the Information Technology Act, 2000..
• Real-Time Order Tracking: To show customers where their order is and estimate delivery time. • Route Navigation: To help the delivery partner find the best route to the customer’s address. • Delivery Proof: To verify that the delivery has been completed at the correct location. • Safety & Accountability: To ensure delivery is carried out by the assigned delivery person in the intended area. Important: • Location data is only collected while the delivery is active and in the background only if required for uninterrupted tracking. • Data is not sold or shared for advertising purposes. • All location data is encrypted during transfer.
All comments, queries, data access requests or data correction requests relating to our use of your personal data are welcome and should be addressed to You can also contact the for any complaints regarding contravention of any provisions of the data laws. Such complaints will be resolved within 30 business days upon the receipt of the complaint. THE PRIVACY POLICY IS AN 'ELECTRONIC RECORD' AS CONTEMPLATED UNDER SECTION 2(T) OF THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES THEREUNDER. THE PRIVACY POLICY BEING AN ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DO NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
1.1 Cookies – A small file placed on your device when you visit our website or use our mobile app, enabling us to remember your actions, preferences, and improve your experience. 1.2 Data – Includes personal and non-personal information about you (vendor or your business) that could identify you directly or indirectly. 1.3 Data Protection Laws – Refers to the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any other applicable laws in India. 1.4 Partners – Third-party service providers, logistics partners, payment gateways, and technology providers with whom we have a contractual relationship to deliver our services. 1.5 Service Providers – Companies engaged by us to process your information for specific purposes such as payment processing, delivery tracking, or analytics. 1.6 User/Vendor/You – The natural or legal person who uses our vendor platform, mobile app, or website to list, sell, or manage products.
We collect the following categories of information from you: 2.1 Contact Information • Vendor name, business name, email address, mobile number, postal address, GST number, drug license number, and other identifiers. 2.2 Financial Information • Bank account details, UPI ID, payment instrument details, transaction history, and payment preferences. 2.3 Technical Information • IP address, device type, operating system, browser type, mobile network information, and app usage statistics. 2.4 Transaction Data • Orders received, fulfilled, and canceled, along with payment status and history. 2.5 Product & Service Data • Product catalog, pricing, stock availability, and sales trends. 2.6 Health-related Data (where applicable) • Details of prescriptions uploaded by customers to fulfill medicine orders, including dosage and medical information necessary for order processing. 2.7 Business Verification Documents • Trade license, drug license, PAN, Aadhaar (optional), GST certificate, and any other documents required for vendor onboarding.
3.1 Information Provided by You – When you register as a vendor, update your profile, list products, or communicate with us. 3.2 Automatic Collection – Through cookies, analytics tools, and tracking technologies when you use our website/app. 3.3 From Third Parties – Payment gateway providers, logistics partners, or identity verification services. 3.4 From Customer Interactions – Information from customer orders placed through your store listing on Go Generic.
We collect and use your data to: 1. Create and manage your vendor account. 2. Verify your identity and business legitimacy. 3. Process and track orders. 4. Facilitate payments and settlements. 5. Manage disputes, returns, and refunds. 6. Ensure compliance with applicable pharmacy laws. 7. Detect and prevent fraud or misuse. 8. Provide analytics and performance insights. 9. Send you service updates, alerts, and promotional offers.
We may share your data with: • Logistics Partners – For delivery pickup, tracking, and completion. • Payment Gateways & Banks – For payment processing and settlements. • Regulatory Authorities – If required by law, for compliance and investigations. • Technology Partners – For analytics, app performance monitoring, and cloud storage. • Business Transfers – In case of merger, acquisition, or sale of assets.
When you use our vendor mobile app, we may request the following permissions: • Location – To enable delivery route optimization and location-based order allocation. • Camera – To capture product images or upload documents. • Storage (Media & Files) – To save and retrieve uploaded prescriptions or invoices. • SMS – For OTP verification. • Microphone – For voice-based order or query recording (if enabled).
We implement ISO 27001-compliant security measures including encryption, firewalls, and secure data transmission protocols. Only authorized employees and service providers have access to your data.
We retain your data for as long as: • Your vendor account is active. • It is necessary to comply with legal obligations. • It is required for dispute resolution or fraud prevention.
You may request to: • Access your stored data. • Correct inaccurate details. • Withdraw consent for non-essential processing. • Request account deletion (subject to legal retention requirements).
We may update this Privacy Policy from time to time. The latest version will be available on our website and mobile app.
Email (Support): support@gogenericpharma.com Email (Grievance Officer): grievance@gogenericpharma.com Postal Address: Go Generic – Singhania Med Pvt. Ltd.,
In this Privacy Notice, the following definitions are used: Cookies a small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time. Data includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application. Data Protection Laws Any applicable law for the time being in force relating to the processing of Data. Partners Select third parties with whom we have contracts for the businesses described in this Privacy Notice. Service Providers Includes entities to whom we or other Singhania Med Pvt Ltd will disclose your Data in order to process information for a specific purpose pursuant to written contract. Singhania Med Pvt Ltd Singhania Med Pvt Ltd, a company incorporated in India whose registered office is4A Kanchan Villa Kanke Road, Ranchi, Jharkhand, India, 834008 User or you The natural person who accesses our stores, website or mobile application.
Singhania Med Pvt Ltd collects Data for various purposes set out in this Privacy Notice. This Data includes, without limitation, the following categories: Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data. Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data. Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies. Transaction information: the date of the transaction, total amount, transaction history and preferences and related details. Health related information, such as information or records relating to Your medical/ health history, health status, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by You through the Platform, laboratory testing results and any other information inferred there from Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs. Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires. Your reviews, feedback and opinions about our products, programmers and services. Loyalty programmer information: your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner programmer affiliation.
We collect Data in the following ways: Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores, ) Please see the section titled "Data Shared by You" for more information. Automatic Information We Collect: We use "cookies", pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled "Data that is Collected Automatically" for more information. E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email. Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ privacy policies and is not covered by our Privacy Notice. You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our website or mobile application. When you are asked to provide Data, you may decline.
Singhania Med Pvt Ltd may collect your Data in several ways from your use of our stores, website or mobile application. For instance: when you register with us to receive our products and/or services; when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application; when you complete surveys conducted by or for us; when you elect to receive any communications (including promotional offers) from us; from the information gathered by your visit to our stores, website or mobile application;
We automatically collect some information when you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation. Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. Singhania Med Pvt ltd uses this information to measure the site usage, improve content and to ensure safety and security, as well as enhance performance of our website or mobile application. We may collect your Data automatically via Cookie.
Any or all the above Data may be required by us from time to time to provide information relating to Singhania Med Pvt Ltd and to work on the experience when using our website or mobile application. Specifically, Data may be used by us for the following reasons: A. carry out our obligations arising from any contract entered into between you and us; B. provide products and/or services and communicate with you about products and/or services offered by us; C. enable Singhania Med Pvt Ltd and Partners to offer their products and/or services and communicate with you about such products and/or services; D. processing, disclosing, transmitting, and/or sharing the data/information with Singhania Med Pvt Ltd, and other third parties which have business or contractual dealings with us; E. provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application; F. operate, evaluate and improve our business, website and mobile application; G. generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics; H. provide privileges and benefits to you, marketing and promotional campaigns based on your profile; I. in connection with loyalty programs owned and operated by us or by other Singhania Med Pvt Ltd; J. communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services; K. to enhance your shopping experience and bring you access to membership programs, rewards and offers across Singhania Med Pvt Ltd. L. enforce the terms of use of our website and mobile application; M. protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and N. serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law. We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information. Where required under applicable law, we will only use your personal information (including sensitive personal information) with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.
We may share your Data with/ for: Partners: We may make available to you services, products, or applications provided by Partners for use on or through our website or mobile application. If you choose to use such service, customer information related to those transactions may be shared with such Partner. Such Partners will be required to respect the security of your Data and to treat it in accordance with this privacy policy and applicable law. Singhania Med Pvt Ltd : We may make available to you products, services and /or applications of Singhania Med Pvt Ltd, to assist them to reach out to you in relation to their programs or campaigns and to process your queries and requests. Singhania Med Pvt Ltd Consumer Platform: Your Data may be shared with Singhania Med Pvt Ltd and other participating entities on the Singhania Med Pvt Ltd Consumer Platform operated by Singhania Med Pvt Ltd for purposes of enrolment, offering you products, services and benefits on the TCP. Accordingly, we may share your Data with other Singhania Med Pvt Ltd, Partners and Service Providers and as a part of this unification your account information across several Singhania Med Pvt Ltd Companies may be merged, to offer You a single login for seamless experience.
We or other Singhania Med Pvt Ltd may share your Data with Service Providers. Examples include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis and payment processing. Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website (such as the website of another Singhania Med Pvt Ltd), to interact directly with our website or mobile application to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website. These Service Providers will be required to only process Data in accordance with express instructions and as necessary to perform services for purposes set forth in this Privacy Notice. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Data. Protecting Singhania Med Pvt Ltd: We may release Data when we believe release is appropriate to comply with applicable law or legal process, enforce or apply the Terms of Use of our website or mobile application and other agreements, protect Singhania Med Pvt Ltd against harm or financial loss, when we believe disclosure is necessary to protect individuals’ vital interests, or in connection with an investigation of suspected or actual fraudulent or illegal activity. This may include exchanging information with other companies and organizations for fraud protection, risk management and dispute resolution. This does not include selling or otherwise disclosing personal information of users for commercial purposes in violation of this Privacy Notice. Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data (including in relation to loyalty programs) may be transferred as part of such transaction. Any Data that we receive from a third party pursuant to such transactions will be processed in accordance with this Privacy Notice and applicable law. Third Parties: We may also share your Data with other third parties where: You request or authorize us to do so; We need to comply with applicable law or respond to valid legal process; or We need to operate and maintain the security of our website or mobile application, including to prevent or stop an attack on our computer systems or networks. We require these third parties by contract to only process sensitive personal data in accordance with our instructions and as necessary to perform services on our behalf or in compliance with applicable law. We also require them to safeguard the security and confidentiality of the sensitive personal data they process on our behalf by implementing appropriate confidentiality, technical and organizational security measures. Please note that Singhania Med Pvt Ltd and Partners may have privacy practices that differ from those of Singhania Med Pvt Ltd. The use of your Data will be governed by their privacy statements when you provide Data on their websites.
We will use technical and organizational measures to safeguard your Data and we store your Data on secure servers. Technical and organizational measures include measures to deal with any suspected data breach. Singhania med pvt ltd retains Data for as long as necessary for the use of our services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary and is permitted by applicable law. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.
When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Singhania med pvt ltd As described in this Privacy Notice. You have the following rights in relation to your sensitive personal information and you can exercise it by submitting a request as described in the "How to Contact Us" section below. Right to Access, Review and Modify Right to Correction Right to Withdraw Consent It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.
Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian.
We ask for the following app permissions while onboarding, in order to optimize the experience for you: Location It is recommended that you set your location sharing 'Always' as it helps us to show you location specific data like availability of products. You can change this anytime. Camera To allow you to take a photo of prescriptions & directly upload it to the app. Photos/Media/Files Media access permission is needed to store and retrieve your uploads such as prescription uploads on your device. SMS To support automatic OTP confirmation, so that you don't have to enter the authentication code manually. Receive SMS This helps us to send you payment related SMS by our payment partner. Access Wi-Fi State This helps us to optimize your experience based on the Wifi’s strength and signals, especially for optimizing video consultations. Record Audio To enable video consultations with doctors. Bluetooth Bluetooth is used to redirect to Bluetooth headset during video consultations.
If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.
Our business changes constantly and our Privacy Notice may also change . We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and mobile application and you are deemed to have accepted the terms of the updated Privacy Notice on your first use of our website or mobile application or first purchase of the products and/or services following the alterations. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
To request to access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by e-mailing us at support@gogenericpharma.com You may contact us for information on Service Providers, Partners and Singhania Med pvt Ltd with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.
Please see below the details of our grievance officer: Name: Rahul Kumar Singh Email: coo@gogenericpharma.com Address: Grievance Officer, GF-8/8 , Industrial Area Site 4- ,Sahibabad ,Ghaziababd ,UP -201010
